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Donor refunds
If you believe a donation was made in error, contact us within 30 days. We review requests case by case.
Misleading fundraisers
If we determine a fundraiser was misleading, affected donors may be eligible for a refund.
Optional platform contribution
Optional contributions may be refunded on request within 30 days.
Processing
Refunds go back to the original payment method and may take 5–10 business days.